I work at Pivotal Software.  I was asked recently about Pivotal’s approach to “operational excellence.”  The answer has a lot to do with just how “cloud native” Pivotal is.

Pivotal’s heart and soul rest in the practices of Lean and Agile methodologies and especially Extreme Programming. The platforms that Pivotal has helped build are platforms focused on increasing developer productivity and shortening software release cycles.  Operational success is measured on the achieved outcomes like improved software release velocity with fewer bugs, and not as much on operations-specific metrics like reductions in trouble tickets.  Continue reading →